There is no question too big or too small for our team. Below are some answers to our most common questions.
Below are a few answers to our most common questions. If you have a question that is not addressed here, please contact us, and we’ll be happy to help!
What do you have that other pet care facilities don’t?
A Fox & Hounds has a large staff-to-dog ratio in order to maintain safety and cater to your individual pet’s needs. This is the main reason why we ask that you call at least a day in advance of coming in for daycare. We monitor your pet’s activities to ensure that they are eating, drinking, and being “regular”, both with bowel movements and behavior. Because of our team’s knowledge and experience, we can recognize any behavioral changes and act accordingly. Major cleaning is done at night, while spot cleaning takes place throughout each day. Additionally, our facility is climate controlled, with both central air and heat for your pet’s comfort. To learn more about our facilities, click here.
How do I book a reservation?
Please call (781) 871-2369 or email us at email@example.com.
We require your dog to attend daycare for an evaluation prior to boarding for the first time. If your pet is new to A Fox & Hounds, please complete our Pre-registration Form as a first step.
What should I bring for my pet during their stay?
Please bring your dog’s regular food (pre-packed in individual bags for each meal). Be sure to bring enough for the entire stay, as well as a few extra meals in case your return is delayed.
You are welcome to bring your own bedding; however, we cannot be responsible for any items lost or destroyed.
What if my pet is taking medication?
What if my pet becomes ill or is hurt during their stay?
Dog daycare is like child daycare. Dogs, like children, can spread germs or get hurt. Here at A Fox & Hounds, we care for our client’s dogs as if they were our own, and we sincerely mean that. If we notice that your dog is out of sorts or seems to be feeling under the weather, we take preliminary steps and separate them from the group for some quiet time. During this time, we will observe them for any changes.
If their behavior or symptoms suggest something could be wrong, we will notify you immediately, and together we can make a plan of action. If we cannot reach you directly, we will continue to observe the dog and keep them quiet until pickup.
In the event of a more serious condition, again, we will make every attempt to get in touch with you or your emergency contact, or if we believe it is in the dog’s best interest to receive immediate veterinary care, we will contact your veterinarian directly. We have built strong working relationships with several of the local veterinary clinics in order to keep open communication in the event of any emergency.
Your dog’s health and safety are paramount to anything else here at A Fox & Hounds, and we can ensure this through prompt management and attention to even the slightest ailment that may befall your furry friend.
May I check on my pet while I’m away?
Yes, as a matter of fact, we encourage it! You may call us anytime during business hours or e-mail firstname.lastname@example.org.
What is your cancellation policy?
A credit card is required at the time of booking. For boarding, the deposit is equal to one (1) night’s boarding rate.
A 48-hour cancellation notice is required prior to check-in, or the deposit is non-refundable; reservation deposits made within the cancellation window are non-refundable.
No-shows will be charged with no refund allowed.